Privacy Policy
Last updated: 1 January 2026
This policy explains what personal data Dospilište collects when you visit our website or use our platform, why we process it, and what rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Who we are
Dospilište ("we", "us", "our") is the controller of the personal data described in this policy. Our registered contact address is Corn Street 134, EC3M 4AJ Edinburgh, United Kingdom. For any privacy questions or requests, contact us at [email protected] or on +44 20 7946 4779.
2. Information we collect
- Account data: name, email address, telephone number, password (stored in hashed form) and account preferences;
- Verification data: identity and address information, and related documents, where we are required to complete checks;
- Usage data: pages viewed, features used, bot configurations, device type, browser, IP address and approximate location;
- Communications: messages you send to our support team and records of calls;
- Technical data: log files, security events and cookie identifiers, as described in our cookie notice.
3. How we use your information
We use personal data to create and administer your account, provide the Platform and its features, operate automated trading tools you have enabled, prevent fraud and money laundering, keep the Platform secure, respond to enquiries, improve our services, and comply with legal and regulatory obligations. We will only use your data for purposes compatible with those described here, or where you have given separate consent.
4. Lawful bases
Depending on the activity, we rely on one or more of the following bases: performance of a contract with you; compliance with a legal obligation; our legitimate interests, such as securing and improving the Platform, balanced against your rights; and your consent, where we ask for it, which you may withdraw at any time.
5. Sharing your information
We do not sell personal data. We may share it with carefully selected service providers acting on our instructions, including hosting, analytics, payment, identity verification and customer support providers. We may also disclose data to exchanges or other third parties where you instruct us to connect an account, and to public authorities where required by law or to protect our rights. Where data is transferred outside the United Kingdom, we use safeguards recognised under UK data protection law.
6. Retention
We keep personal data only for as long as necessary for the purposes set out above. Account data is generally retained for six years after account closure to meet accounting, tax and anti-money laundering obligations. Support records and security logs are kept for shorter, defined periods. When data is no longer required, we delete or anonymise it.
7. Security
We apply appropriate technical and organisational measures, including encryption in transit, access controls, multi-factor authentication for staff, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You should keep your credentials confidential and notify us promptly of any suspected compromise.
8. Your rights
Subject to certain exemptions, you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected or incomplete data completed;
- request erasure in certain circumstances;
- restrict or object to certain processing, including direct marketing;
- request data portability in a structured, commonly used format;
- withdraw consent at any time, without affecting the lawfulness of earlier processing;
- challenge decisions based solely on automated processing that significantly affect you, and request human review.
To exercise these rights, email [email protected]. We will respond within one month, extendable where permitted by law.
9. Automated analysis
Our AI-powered analysis tools process market data and your account settings to generate information and trading signals. These tools do not make legally binding decisions about you. Where you enable automated trading, orders are placed according to the settings you control.
10. Children
The Platform is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will take appropriate steps to delete it.
11. Complaints
If you have concerns about how we handle your data, please contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law or in our services. The "last updated" date at the top of this page shows when the latest revision took effect. Significant changes will be notified to you through the Platform or by email. See also our Terms of Service and Risk Disclosure.